Privacy Policy

Onboard AI Pros
Effective Date: May 14, 2026

At Onboard AI Pros ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit onboardaipros.com (the "Site") or use our AI implementation services.

1. Information We Collect

We collect information that you provide directly to us when you fill out an intake form, book a consultation, or engage our services:

  • Contact Data: Name, email address, phone number, and business name.
  • Business Logic Data: FAQs, proprietary business processes, and "Knowledge Base" content provided to train your AI receptionist.
  • Payment Data: Credit card and billing information (processed securely via Stripe; we do not store your full card details).
  • Communication Data: Call recordings and transcripts generated during the testing and audit phase of your AI deployment.

2. How We Use Your Information

We use the collected data to:

  • Build, configure, and optimize your custom AI receptionist.
  • Process your payments and provide customer support.
  • Conduct "Safety Audits" to ensure AI accuracy.
  • Comply with legal obligations (e.g., telecommunications disclosure requirements).

3. Data Processing and AI Disclosure

To provide our services, we utilize third-party AI service providers (such as Vapi, Retell AI, or Smith.AI).

  • Private Instances: We configure your AI using private API deployments. Your business data is used to inform your specific AI instance and is not intentionally shared with third-party providers for the purpose of training their "public" general-purpose models.
  • Call Recordings: Call recordings are used strictly for quality assurance and to "fine-tune" the AI's performance for your business.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or business data. We share information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our Site and conducting our business (e.g., Stripe for payments, Tally for forms, and AI infrastructure providers).
  • Legal Requirements: If required by law, subpoena, or to protect the safety and rights of Onboard AI Pros and our clients.

5. Data Security

We implement industry-standard security measures, including 256-bit encryption and secure API handling, to protect your data. However, no method of transmission over the internet is 100% secure. While we strive to protect your business logic, we cannot guarantee its absolute security.

6. Data Retention and Deletion

  • Active Clients: We retain your configuration data for as long as you utilize our implementation.
  • Refunds/Cancellation: Upon a 100% refund or service cancellation, we execute a "Digital Deletion Protocol" to purge your custom prompts and knowledge base data from our systems within 30 days.

7. Your Rights (California Privacy Rights)

Pursuant to the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request access to the data we collect.
  • Request the deletion of their personal information.
  • Opt-out of the "sale" of personal information (though we do not sell your data).

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact:
Email: support@onboardaipros.com